- Report: #1435626
Complaint Review: XS Luxury - Slough England / Slough
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Author Confirmed
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XS Luxury
Slough, SL2 5AG England / Slough, United Kingdom
Web:
xsluxury.com
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XS Luxury Pancake Cooker, Took Money Twice From Credit Card, Didn't Send Product England / Slough England / Slough
I ordered a Pancake Cooker from an advert on facebook, it was advertised as free just pay for postage.
I placed the order and I was charged $8.90 postage!!! Subsequently XSLuxury took the same amount of money a second time without authorisation a few days later. I contacted them about the second deduction and they refunded that one. But kept the original payment.
I cancelled the card, but XSLuxury continues to try to take money from my card, this has happened a further 3 times since, but because the card was cancelled the transaction didn't go through the following 3 times.
I emailed them at least a half a dozen times to find out why they are continuing to try to take money from my card but they do not respond to my emails. I ask them where is my product but they do not respond or send me it.
It has been 11 weeks now and I still haven't received the Pancake Cooker or had my money refunded.
They are fraudsters, and con artists, I am very disappointed with the service.
I am still waiting for my product. Don't reckon I will get it.
