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  • Report:  #1419932

Complaint Review: Action Appliance - Port Charlotte Florida

Reported By:
DA - Port Charlotte, Florida, United States
Submitted:
Updated:

Action Appliance
2626 Tamiami Trail Port Charlotte, 33952 Florida, United States
Phone:
941-629-2801
Web:
https://www.actionappliancesalesandservice.com
Categories:
Tell us has your experience with this business or person been good? What's this?

They are not honest and SCAM ARTIST with poor customer service. They will take your money and provide no solution! I called them for a diagnostic on my refrigerator that was not cooling. They came here did some testing and stated that my defrost control panel needed to be replaced for ~$300. However, the piece would take 3-5 days to come. Well, I could not go 3-5 days with no refrigeration. The tech informed me that the refrigerator should work for the next 24 hours and if it doesn’t, unplug the refrigerator and plug it back. Ok, I never felt the refrigerator work after the technician left so I called the next morning wondering whether the diagnosis was correct. That’s when I was insulted and screamed at by Zac. Then the tech Matt, who seemed so friendly at my home, got on the phone as well and said, "it was working when I left, did you unplug it!”..in a rude fashion and I said, well it never worked at all, so no, I didn’t do that yet, then he screamed...it worked. Passing the phone to zac, who said "take your business else where” and hung up the phone. I was just trying to gain clarification, and was treated horribly by this staff. I’ve been doing reading on defrosting in refrigerators and now realize the refrigerator may not need a $300 job but just may need to be unplugged for hours while it defrosts. Action Appliance would not be honest and straightforward about that. Port Charlotte has a large elderly community and I can’t imagine how this company must take advantage of them.



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