;
  • Report:  #1306576

Complaint Review: United Parcel Service - Nationwide

Reported By:
Neel - Lawrenceville, Georgia, USA
Submitted:
Updated:

United Parcel Service
Nationwide, USA
Web:
www.ups.com
Categories:
Tell us has your experience with this business or person been good? What's this?

UPS My Choice is a free service you can sign up for online through UPS.  The service allows you to change where a UPS delivery to you will be sent.  Unfortunately, all that is required to sign up for this service is a name and address.  There is no real security.

Someone stole some of my mail from my mailbox.  They created a UPS My Choice account in my name, then used it to send items bought with fraudulent credit cards (also in my name) to another address.  I discovered the crime accidentally when UPS sent a confirmation to my address.  Apparently the crook checks my mailbox regularly to intercept such mail, but messed up.

In short, I had a UPS My Choice account without knowing it.  You may have one, too.  Check by trying to signing up for UPS My Choice online.  If it tells you that "The name and address is already enrolled..." then you have a problem.  Good luck.  I have been dealing with this identity theft for awhile now.

UPS should shut down this service!  Without security, any crook can sign up and steal your deliveries, and you won't even know it has happened.  And when you contact UPS to try to correct the situation, you will find that UPS does not give a flying ---- that you have had a problem.  In fact, after I had finally gotten UPS to close the fraudulent My Choice account I tried to sign up for another one, and I got the error message above.  When I contacted UPS customer service, I was told that I should get the person who had opened the fraudulent account to add me as a user!

The lessons I have learned:

1. If at all possible, DO NOT USE UPS for shipping.

2. If you order something that will be shipped via UPS, be sure to sign up for My Choice--if possible--to block the thieves.

3. Make sure that any service company you choose to deal with has your best interests at heart before you risk your time and money with them.  UPS does not!



Reports & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!
//