I wish that I had only rave reviews for this hotel, but sadly we had a very unpleasant experience during our stay. To start with, the rollaway bed that we were given was in horrific shape. There was absolutely no cushioning whatsoever and all you could feel were the metal springs. It was bad enough they made us carry it ourselves up the stairs, since the elevator was broken, we also had to carry it back down to the lobby to get a better one since this was not fit for sleeping. Their best answer was to check into another hotel, but with it being 1 a.m., that was not an option. It was their only solution to this issue.
We also expressed that the phone did not work in the room and that we needed one. This caused us to not set up our transportation correctly, as we could not call the shuttle service at all. It was only much later in the evening that they brought us a new phone, but by that time it was too late to call anyone.
When they dropped off the phone, we asked if they'd provide us with some towels. In which he did not respond and simply walked away. We asked if he was bringing the towels, and again he did not respond. I asked, "Are you ignoring us?" He responded with, "Absolutely".
There was no point in continuing to deal with this night manager, so we went on to discuss the lack of good service to the General Manager, Jarvis Melton. We asked him to make this right for us, and that we'd like this to be done within a 24 hour period. Because we were booked to stay there another night, it was imperative to not have to endure this treatment for another night. We did express that if it was not, we'd have to the corporate office for their hotel as well as social media sites to warn the public about how this hotel treats its guests.
Thinking he'd take us on our word, when he approached us we thought there would be a resolution. We were sadly mistaken. The General Manager, Jarvis asked us to leave his hotel and that he was kicking us out, even if we had a booked reservation for that evening. He then demanded that we leave immediately, as we were no longer welcome. His reasoning was, that we caused a scene in his lobby. Which was not the case, and we videoed it to show our interaction with them.
I do wonder if the owner of this hotel has any idea of how they treat their guests. As businessmen who travel most of the year, we are not unfamiliar with good service in a hotel. This was by far one of the worst treatments I have received to date.