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  • Report:  #1296076

Complaint Review: LensCrafters - Nationwide

Reported By:
krdw - Lacey, North Carolina, USA
Submitted:
Updated:

LensCrafters
Nationwide, USA
Web:
N/A
Categories:
Tell us has your experience with this business or person been good? What's this?

I purchased a pair of glasses from LenCrafters in 2014. I have worn eyeglasses for most of my life, so I know how to porperly take care of them.  Six months ago, I started to notice what appeared to be scratches on the inside of my eyeglasses.  These scratches seemed to be getting worse whenever I cleaned my glasses.   I have taken a closer look at the scratches and noticed that they aren't scratches afterall.  It is the Anti-reflective coating that is scratching off.  I emailed LenCrafters about this issue and I got no response.  I called the store and they said that they cannot repair them and that I would have to purchase new lens.  This is rediculous.  I paid for a coating to be put on my glasses and less than two years later it is coming off and it can't be fixed.  How is this right?  I shouldn't have to pay for new lens when it is their product that is defective.  



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