Ripoff Report REVIEW /Commitment to Customer Satisfaction
National Collector's Mint, Inc. joins Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a long name for a program that does a lot for both consumers and business alike.
Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a program that benefits the consumer, which helps to increase consumer satisfaction and confidence when doing business with a member business Verified By Ripoff Report.
When a company or individual joins the Ripoff Report Corporate Advocacy Program, they must make a commitment to us - in writing - to 'doing whatever it takes to make things right with their customers.' What does that mean? It means that Ripoff Report expects that members of our Corporate Advocacy Program will review and respond to ALL customer complaints promptly. It means that every complaint will be taken seriously and every customer will be treated fairly and with respect. It means if a customer did not receive what they expected, the company will work with that customer to fix the issue. It means that if a customer requests a refund and if there is any reasonable basis for that request, we expect the customer will be given a prompt refund (some refund requests may not be reasonable, so this does not mean a refund is guaranteed in every case). "Making things right" can mean lots of different things to different people, but our point is this - by working closely with the company or individual to resolve any disputes, Ripoff Report can track the footprints of customer service to ensure that our Corporate Advocacy Program members are doing everything they can to treat customers fairly and to increase their customer satisfaction.
ALL COMPANIES GET COMPLAINTS, BUT HOW THE COMPANY HANDLES THOSE COMPLAINTS, SEPARATES GOOD BUSINESSES FROM THE REST
By ED Magedson - Founder, Ripoff Report
National Collector's Mint, Inc. approached Ripoff Report with the intent of wanting to resolve any customer issues and reports posted on Ripoff Report.
As a Part of the Corporate Advocacy Program the member business allows Ripoff Report to send an email to all of those who filed a complaint in the past, letting the customer know, the member business wanted to make things right with them, whatever it takes to do so. Ripoff Report always monitors these emails to insure the member business does what they agreed to National Collector’s Mint, Inc. did just that.
NATIONAL COLLECTOR’S MINT, INC. CONTINUES TO CLARIFY WHO THEY ARE AND WHAT THEY CAN DO FOR CLIENTS
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
" Who We Are
National Collector's Mint, Inc. is a nationally recognized coin and collectibles company located in Purchase, NY. Founded in 1994, the company employs some 50 people. Former U.S. Congressman Barry Goldwater, Jr. and Angela Marie (Bay) Buchanan, the 37th Treasurer of the United States, co-chair NCM's Board of Advisors and serve as spokespeople for the company.
What We Sell
Collectors around the world rely on National Collector's Mint as a trustworthy, reliable source of rare, beautiful and collectible precious metal items. From Morgan Silver Dollars and U.S. Government Proof Sets to the latest quarters and Presidential Dollars, National Collector's Mint also offers a wide variety of U.S. coins.
NCM also functions as a private mint, offering legal tender coins authorized by nations around the world. Each special minting is a work of art commemorating the events and people who have shaped our nation's history.
For thousands of years, collectors have treasured coins that evoke an emotional response - whether joyful or tragic. These magnificent objects have the ability to transport us back in time - and ensure we never forget the people, symbols and events that make history. National Collector's Mint is proud to continue that historic tradition, giving hundreds of thousands of collectors the opportunity to collect United States, world and ancient coins, while enjoying our non-circulating legal tender and tribute proofs.
WHY NATIONAL COLLECTOR’S MINT, INC. IS BETTER THAN THEIR COMPETITORS
” Every purchase is backed by National Collector's Mint's 60-day Money Back Guarantee. If for any reason you are not delighted, simply send them your postage paid return within 60 days and receive a prompt exchange or refund of your purchase price (terms may vary for special orders).
- NCM has had coin licenses from the nations of Palau, Cook Islands, Liberia, Commonwealth of the Northern Mariana Islands, as well as General Motors Corporation, Ford Motor Company, The Ronald Reagan Presidential Library and Foundation, Norman Rockwell Museum, Uniformed Division of the U.S. Secret Service, White House Gift Shop and others.
- All advertising is reviewed and approved by counsel.
- All phone orders are tape recorded to confirm accurate order taking.
- Quality Control Monitors review select phone orders to assure accuracy in presentation of NCM's products and offers.
- National Collector's Mint, Inc. has an independent arbitration policy in the event there is an unresolvable dispute.
WHY NATIONAL COLLECTOR’S MINT, INC. - TESTIMONIALS
"I have been a collector for over forty years and have found that National Collector's Mint is a source of integrity, honesty and sincerity in all of their dealings with me. The quality of the materials is always correctly evaluated, and the prices tend to put other dealers to shame. In all of my transactions, I have never been disappointed. The friendship and helpful attitude of the staff is priceless and beyond compensation. "Quality for Sensible Prices" should be their motto." - Edward M., Warren, MI
"I have been collecting coins for fifteen years. In the last two years I developed a relationship with "the Mint" that has been very satisfying. The quality of the coins is excellent. They represent their products accurately. I have never been disappointed with my purchases. National Collector's Mint makes it easy to put together a great collection and enjoy the results." - Dwight M., Naperville, IL
"I am very pleased with my purchase from National Collector's Mint. I got service and quality matched by no other. I recommend them highly."- Charles B., Woodbridge, VA
"It's a pleasure working with the folks at the National Collector's Mint. I have been pleased with the price, service and quality of your products. It is assuring to do business with such a reliable company and reassuring to know your products are fully guaranteed or my money back. Looking forward to future purchases from you folks. Again my sincere thanks."- Clarence N., Buena Park, CA
"I've had total satisfaction dealing with the National Collector's Mint… prices, delivery, can't be beat for service." -Richard S., Las Vegas, NV
"Just wanted to let you know how pleased I am with the coins that I have purchased from you. The quality and condition was exceptional and the presentation is outstanding. The service you extended me was better than any other supplier that I have dealt with since I started collecting. It really is a pleasure doing business with you. Thank you again and stay in touch!"- Jack T., Concord, CA
"The tradition of coin collecting was passed down to my generation and to my four kids, now in college, from my Grandfather and Great Grandfather. This tradition is coupled with something even more valuable than making new friends. Getting to know the staff at the National Collector's Mint has brought limitless satisfaction. Carry on!"- Ken F., Corpus Christi, TX
"I just want to express my appreciation to The National Collector's Mint for what they have done to enhance my pleasure in coin collecting. The quality of the coins I've ordered has always been as good as described, and sometimes even better. Your service is excellent, and any problems are quickly and satisfactorily resolved. Thanks for your help and encouragement." -Mort S., Nashville, TN
NATIONAL COLLECTOR’S MINT, INC. - STATEMENTS FROM THE PRESIDENT – AVRAM FREEDBERG
" My name is Avram Freedberg and I am the President of National Collector's Mint, Inc. I want to thank you for taking the time to review National Collector's Mint, Inc. NCM and its customers do more than sell or buy products. Our line of 9/11 products has resulted in donations of over $2,100,000 made to 9/11 related charities, including United Way's September 11th Fund, Flight 93 Memorial, Tuesday's Children. World Trade Center United Family Group, United Firefighters Widows and Children Association and many more. All of our donations have been documented. We're proud of our customers.
National Collector's Mint is proud of our association with former Congressman Barry Goldwater, Jr. and former Treasurer of the United States, Angela Marie (Bay) Buchanan who serve as Co-chairs of National Collector's Mint, Inc.'s Board of Advisors. Mr. Goldwater and Ms. Buchanan compel us to strive to always do better for our customers, to find and procure the best products and to charge a fair price. This is part of our pledge to them and our pledge to you. From minting and striking our famous coin and currency commemoratives to finding rare U.S. coins and providing you with some of the most unique products in all the world, National Collector's Mint is committed to doing our best for you. Ms. Buchanan and Mr. Goldwater wouldn't have it any other way!
National Collector's Mint, Inc.'s customer service rating by the Better Business Bureau is A+.
At National Collector's Mint, Inc. we pride ourselves in using the highest quality PRODUCTS.
Collectors worldwide have learned to trust the superior quality of National Collector's Mint's products. Once you see the spectacular engraving, mirror-like surfaces and exquisite workmanship of our collectible coins, medallions and other special objects, we are certain you will join the hundreds of thousands of discerning consumers we are proud to call our customers.
ANY BUSINESS THAT CAN ADMIT THEY MADE MISTAKES AND CORRECTS THOSE MISTAKES IS A BUSINESS YOU CAN TRUST AND WORTH DOING BUSINESS WITH
As stated above, National Collector's Mint, Inc. is committed to 100% customer satisfaction and has made every possible effort to ensure that all customers have a positive experience while at their business.
After speaking with the management at National Collector's Mint, Inc. and emailing anyone who filed a complaint in the past, Ripoff Report is proud to give National Collector's Mint, Inc. a positive Rating. National Collector's Mint, Inc. made efforts to ensure that all customers were satisfied and owner, CEO, or Managing Member assured Ripoff Report that the business has an improved business model that features customer satisfaction as the top priority.
STATED IMPROVEMENTS FROM NATIONAL COLLECTOR’S MINT, INC.
Their new policy is to always contact all customers to gather valuable feedback so that they can continue to adapt and deliver the best customer service possible. National Collector's Mint, Inc. is willing to go beyond the call of good customer service and do what it takes to make things right with their customers.
National Collector's Mint, Inc. is dedicated to customer satisfaction . They currently send acknowledgment of order letters to confirm each customer's order. National Collector's Mint, Inc. has all advertising reviewed and approved by counsel, has documented all its donations and its usage of silver recovered at the World Trade Center after 9/11, records all phone orders to confirm accurate order taking, employs Quality Control Monitors to review select phone orders for accuracy in the way products and offers are presented and has an independent arbitration policy in the event of an unresolvable dispute. National Collector's Mint, Inc. has done much to earn the loyalty and respect of their customers. As we said earlier, even the Better Business Bureau rates National Collector's Mint A+! National Collector's Mint, Inc. receives a positive rating for their commitment to Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. *Any consumer not receiving satisfaction from a member of Ripoff Report's Corporate Advocacy Business Remediation and Customer Satisfaction Program should email us at [email protected].
This kind of dedication to customer service means that National Collector's Mint, Inc. will do whatever it takes to make sure their customers are properly taken care of.
In the future, if anyone has any complaints or concerns with National Collector's Mint, Inc., you are invited to contact them directly via email: [email protected] (again, please be sure to cc: [email protected] so we can keep track of the company's response and to insure customer satisfaction). You can call National Collector's Mint, Inc. directly at 914-935-9800.
As always, Ripoff Report cannot guarantee that every customer or employee will always be 100% satisfied in every case, but we promise that if you have any concerns with National Collector's Mint, Inc. or any of our Corporate Advocacy Program members, we will do everything we can to see that the issue is addressed quickly and that you are treated fairly and with respect. Any issues you think you cannot resolve with any member of Ripoff Report's Corporate Advocacy Program, please contact us at [email protected].
Remember, just because a company or individual is reported on Ripoff Report does not mean you should not do business with them. Use Ripoff Report information as a tool to your advantage. Be knowledgeable about any company or person you hire. Also, don't be afraid to ask questions and get additional information until you feel comfortable in allowing them to work for you.
Be sure to contact us with your questions and comments about any business that is part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Your questions, comments and suggestions are always welcome and will be considered even if we don't agree with them. Please realize Ripoff Report is chartering in new territory, working to make a change for both consumers and businesses alike.
How does a business get Ripoff Report Verified™
The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of.. they have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.
Ripoff Report has determined that National Collector’s Mint, Inc. meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24 hour monitoring and for support with customers to resolve any disagreements.
Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.
Consumers can feel safe confident and secure when doing business with National Collector’s Mint, Inc.
Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, and about National Collector’s Mint, Inc.’s Commitment to Excellence and Consumer Satisfaction.
Consumers should feel safe, confident and secure when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program, yes, a long name for a program that does a lot for both consumers and businesses alike.
Click Here to read other Ripoff Reports on National Collector’s Mint TRUSTED BUSINESS | Ripoff Report Verified™ …businesses you can trust. Collectors worldwide trust the superior quality of National Collector’s Mint products. National Collector’s Mint a trustworthy, reliable source of rare, beautiful and collectible precious metals. National Collector’s Mint has genuine Morgan Silver Dollars & U.S. Government Proof Sets, to the latest quarters, Presidential Dollars. National Collector’s Mint offers a wide variety of US coins.