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  • Report:  #1177310

Complaint Review: Ticketmaster and Allianz Global Insurance - Internet

Reported By:
kevin - Redmond, Washington,
Submitted:
Updated:

Ticketmaster and Allianz Global Insurance
Internet, USA
Web:
www.ticketmaster.com
Categories:
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$27.72 charge from Allianz Global Assistance for insurance protection through TicketMaster purchase.

Never selected, nor ever noticed an opt-in or opt-out on pre-sales page, or during payment.  After finding charge on credit card statement, I've repeated the purchase transaction steps to validate - nowhere do i see an "Insurance" option.

Invoice from Allianz has a link to FAQ.  Says you can cancel, and to view Terms and Conditions.  Clicking Terms and Conditions, and entering Washington state, I get a popup, "We apologize for the inconvenience but this travel insurance plan is not available in your state. Please contact us for more information."

So what?  I was charged for something I didn't opt in for, and it's not even sold in the state where I live?

Copies of screenshots and video of T&Cs showing not available in WA state.



1 Updates & Rebuttals

Sarah

Richmond,
Virginia,
Help Team

#2UPDATE Employee

Tue, November 11, 2014

Please contact the HelpTeam so that we can further understand this situation at [email protected] 

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