- Report: #1158477
Complaint Review: Just Brakes #60 - aurora Colorado
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Just Brakes #60
18385B East Girard Ave aurora, Colorado, USA
Web:
http://www.justbrakes.com/Locations/Tower-Road
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Just Brakes #60 Unauthorized Repairs aurora Colorado
DO NOT TAKE YOUR VEHICLE HERE! Our experience was so horrible it would take too much time to type it all here. I'll just give you the bullet points: -This location makes it a practice to perform UNAUTHORIZED repairs to your vehicle. As in, they give you a quote for parts and labor and then replace more parts and take a lot longer than orignally stated without letting you know they are doing such. (FYI, this is illegal and if they do it you, you DO NOT have to pay for the unauthorized work-no matter what they say!) -Our $1700 quote ended up being an actual total of $5200-which is impossible because they would have had to have worked on the vehicle for more hours than they had it in the shop for. Needless to say, we did not agree to pay that inflated amount as any work performed beyond the original estimate was not approved by us. -This location not only welcomes back employees that have "no call, no showed" for 2 days, they employ convicted felons. -If they say the job will take 2 days, expect it to take more than a WEEK! -The district manager's offer to "make things right" after we brought to his attention that his business practices are illegal was to offer $300 off our next visit (not happening, ever) and roadside assistance. (I'm not getting in a vehicle with convicted felons, sorry.) -By the time we got our vehicle back it was 4 days later than promised, no extra work had been authorized, but HAD been performed. The power steering pump was STILL leaking fluid because the technician who installed it smashed the seal. Terrible workmanship and customer service. STAY AWAY!!!!!
