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  • Report:  #1087607

Complaint Review: uBid.com - Itasca Illinois

Reported By:
Daniel - Lake Villa, Illinois,
Submitted:
Updated:

uBid.com
740 Hilltop Drive Itasca, 60143 Illinois, USA
Phone:
866-946-8243
Web:
http://www.ubid.com
Categories:
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I sell on uBid.com and have been for a little over 1/2 a year now. Everything was going great until a customer claimed he received the products he purchased but wanted to send them back. So, uBid.com has the customer send them back without notice to me. I tell uBid.com I will not accept the returns until I know why he is returning them.. three days later? No reply. Then, uBid.com takes the $600.00 from the sale and deducts it from my balance without any warning. They claim the chargeback is fair yet it was extremely erroneous and was unlawful. I never authorized a return plus, I never even got my products back! The tracking numbers the buyer gave the uBid for the returned package, showed that the package was delivered in Pennsylvania and New Hampshire. I am located just outside of Chicago, Illinois. I try and clear this up with my account manager and guess what? No response. Well, she did respond but it made no sense. She claims I never contacted support objecting the return therefore they refund the buyer. I have proof of all communications that clearly and evidently show I responded to the return request the same hour it was sent out. Same hour; not day, hour! So, I had to go to the BBB and file a complaint against them. Of course, the BBB doesn't care enough to help and they close the case without warning also.

Being furiated, I dug deep into their site and pulled a phone number out that worked. I called uBid and explained myself and the sitation. The young man I spoke to told me he would have someone call me the next day. What happened? No one called me. I called back and no one even answered the phone. It went into an automated voice message system. Then, I tried again and it sounded as if someone picked up the phone and dropped it back on the line as if they hung up on me. So, I went to my attorney for advice. Of course, my lawyer was appauled by what happened and we went about filing a lawsuit against uBid in small claims court for the chargeback amount as well as damages and they also held all of my money that I made from recent un-related sales also. So, with that being said, the lawsuit will be filed tomorrow at the Lake County courthouse and will be served within the next 30 days. A exact court date and time will be posted here when I am assigned one. That way, anyone who cares to come in and listen to how appauling uBid does business is free to do so.. Anyone can sit in and there is no restriction.

Oh and I forgot to mention, when my lawyer was browsing through the USPTO incorporation names database, we notice uBid had their business license REVOKED two times from the state of Illinois! What are these guys a bunch of jokes? Yup... yes, they indeed are! How pathetic and I cannot wait to see them in court. It's going to be priceless when I stand over them as they write me a nice big fat check that I just so righteously deserve.



1 Updates & Rebuttals

Tyg

Pahrump,
Nevada,
Sad part....

#2General Comment

Thu, September 26, 2013

 Even if you DO get a judgment in your favor, you will still have a hard time collecting on it. These ppl will refuse to pay. Even if there is a ruling that they should. They will just do something shady like give you roughly what you win in services or some other crap like that. They might even file bankruptcy and change their business name. Problem is that if they can show in ANY contract that you have signed that the steps they took were appropriate per the contract, you might be the one paying instead. Its a nice dream to think you will get over on them, but remember, they can toss more money on lawyers then you can normally. They have no problem screwing you over. SO be carefule and go in with as much information to present as you can.

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