Tom
Fort Wayne,#2UPDATE Employee
Wed, July 17, 2002
It is common policy anywhere to charge a restocking fee on returned open items. Best buy now has to sell the returned camera to someone else at a discounted price. They probably discounted the camera at least the 60.00 they charged you in order to resell it to someone else. If they didn't do this than there would be someone on Rip-Off Report here complaining that they bought a Canon camera that was opeed at full price. Like I say just about anywhere you go for cameras, camcorders, laptops and other various product they will charge a restocking fee upon return. You would also get charged that same restocking fee if you returned say a tv without a remote, or a vcr without a box or instruction manual. It is because the company now takes a hit on the amount they can charge for the used product. That is the companies biggest lose of revenue and margin is due to returned products sold as open items. They lost somewhere around 40 million last year alone in returns