Zonked by Zoom Tune
Zoom Tune, 13202 N. Cave Creek Rd., Phoenix, AZ 85022, Owner Greg and Janet Bazzett, (602)788-0405. On 10/17/98 I took my 93 Chevy pickup truck in for a normal oil/lube/filter service. On 11/3/98 my brakes failed instantly. I had it taken to Van Chevrolet. They called me on ll/4 and said my entire brake system was destroyed due to something other than brake fluid having been put in the system. I contacted Mr. Carter, the manager at Zoom Tune, went down and visted with him. He advised I would have to talk to Mr. Bazzett. I picked up the fluid from Van Chevrolet and took it to a lab for testing. They stated it was power steering fluid. Mr. Bazzett refused to accept any responsibility and told me to sue him. I filed a complaint with the BBB and it was reviewed by their auto repair advisory committee. Their response was, "The customer's position is well-documented; the company should reimburse the customer for the brake work." No response from Zoom Tune to date. Total bill at Van Chevrolet was $1886.41 plus $25.00 lab fee, and three day's loss of work due to no truck. The above is a brief account of what happened. If you will give me a fax number or an address, I will send the complete file. HELP! HELP! HELP!