Complaint Review: Youfit Health Club

This gym took advantage of me. I arranged a two-month vacation to travel out of the country and let the club manager know face-to-face in June to please freeze my membership as well as my recurring bi-monthly $140 ACH payments for my personal training sessions. I gave the required documentation and I was assured I would not be charged at all for the personal training sessions.

After arriving in China, I found that I was not only charged once but TWICE. The first on July 23 for $140 and again on August 6 for $140. I made a very expensive phone call to Miami to speak to the manager who again reassured me that everything would be sorted out, but no refund was made for over a week. I tried calling again and was told that the manager would not be available to speak to me for another week or so.

The other employees admitted to it being their mistake after looking at my account in their system but provided no resolution as they didn’t know how to proceed. I called my bank to dispute the charges and had the money returned to me successfully, although I had to pay a $15 stop payment fee to avoid YouFit withdrawing money from my account again.

A week later, YouFit withdrew another random amount of $50 on August 20. I have NO idea what $50 would get as that's not even the cost of a training session. My bank advised some companies will charge random amounts to get around stop payment blocks. This is an unethical business practice that required my bank to open a new account for me and a loss of $330 total.