Complaint Review: US Xpress

Matt from US Xpress and our company agreed on a lane and amount. The load was Monday - Friday, sometimes Saturday. We asked for a contract and he said they don't have any, and told us we could speak to some of their clients. We passed. Matt sent over the weeks rate cons and everyting was good. First delivery- the receiver said it was driver unload and we don't require our drivers to do this. Matt said that it's not supposed to be.

The owner took the second load and was in the same situation but worked it out with the receiver. He was using Macropoint. Matt claimed it wasn't being utilized but it was. That got resolved. 2 more loads were completed and the driver fell asleep prior to sending the copy of the BOL and the broker was having a fit. We get it. They complained that the driver didn't use Macropoint and Matt threatened to charge $500 (reduce rates) on 2 loads that were completed.

We were going to finish out the week but after that exchange we asked to be taken off the lane. Matt got angry and we had 2 people on the phone, one as a witness, we asked where it states he can charge (fine) whatever he wants. Asked on phone and via email and he said he can so whatever he wants and that go ahead and sue them. I read every rate con and nothing. We have been short paid 2 loads. We've been trying to get a hold of his manager but seems impossible.

We spoke to a branch in TN and the rep wasn't shocked when he heard the story because he said that's a shady branch. He admitted that the different branches don't get along. We emailed their invoicing email and that bounced back and said the mailbox was full. Now I'm reaching out to the CEO.