Complaint Review: XFINITY

This company has great commercials about their supposed customer service. We have been customers for over 20 years much longer, yet we cannot get through to their 800 number to speak with anyone until one goes through their grueling questions at the welcome screen. Then you get to someone that barely speaks English and spend a minimum of 20 to 30 minutes following their instructions to find that they are not techs and at the point that nothing they do works they claim they are transferring you to a tech department with all of what they did and then they transfer you to the welcome line and you have to redo everything all over again.

I have done this over 14 times with no help. A very simple request to help set up a bedroom box for the cable. After complete frustration, we attempt the chat that is absolutely useless as well. There is no one at this company that cares at all. Do not believe their commercials. I just got off the chat with a so-called supervisor named Henry that was absolutely useless. So we have room cable boxes that are completely useless and for many months we can get anyone to help. BAD- TERRIBLE  SERVICE