Wolf Ranch Dental Group Nearly doubled a 5 visit treatment plan price after completing visit 3. Georgetown Texas
Account Number: XXXXXX.
Terrible billing experience. I have been coming here for years and enjoy the skill and quality of the dentists however the past 8 months have been a billing nightmare.
Events in order.
Jul2022. I get quoted to extract and replace a tooth with an implant. With Tricare insurance, cost is $2.5k out of pocket for visits 1 thru 5.
Nov2022. I come for my visit 3 and get asked if $1.5k is ok. I say yes if it's in line with the old quote. They say they can't pull up the old quote because of a system change. I attend my appointment assuming, there's the word, that they will honor it in good faith. After the service I receive a new quote for $3.8k out of pocket for visits 3 thru 5. I find the old quote and realize the discrepancy.
Nov2022 to Mar2023. Several follow up phone calls and emails on my part and I get told that the previous visit was all out-of-pocket because I was maxed out on insurance which they failed to tell me that day. I get told tough luck. Another month passes and I get told they'll provide a refund for $1.1k out of the $1.5k I paid that day. Ok.
May2022. I get a bill for $850 with the info that insurance didn't pay up and it's on me. Two more phone calls and emails trying to find out what's going on and no response.
Jun2022. My implant screw falls out, I am trying to get service and resolve the $850. I am told that the bill has been sent to collections despite no one following up with me and there's nothing they can do now but I can call my insurance and collections?
Not providing billing information at the time of service, wasting my time, confusion, no follow ups, and now collections? Offensive.