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  • Report:  #1520085

Complaint Review: Windstream

Windstream Kinetic They have raised my bill to $95.00 a month for internet only. It keeps going up even though the internet only works 1/2 the time.

  • Reported By:
    LISA — MONTICELLO, KY United States
  • Submitted:
    Thu, July 28, 2022
  • Updated:
    Thu, July 28, 2022

My internet has been going in and out since October of 2021.  I have had multiple technicians out here who tell me there is a bad wire.  They re-attach the wire but I have been told by at least four different technicians that the wire needs to be replaced. 

I work from home so I'm having to use my cell phone data to be able to do my job.  The only reason I haven't had the internet shut off, is because my security cameras won't work without it.  There is no other option but Windstream where I live. 

This is getting very annoying that I have to keep paying for service that I'm not getting.  I have to call in every other week and then it takes another week for someone to come out and re-attach the wire.  I don't understand why they just don't fix it.

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