Complaint Review: Wiley Performing Arts Studio

On 4/16/22, we signed up two of our children for the 101 Dalmatians Summer Camp which was offered by Wiley Performing Arts Studio. This required a down payment of $300 and balance due at the time of the camp which was scheduled for late July. 

Just over a week later, on 4/25/22, we requested a refund and cancellation via email because we had learned an immediate family member had an aggressive cancer and the broader family was coming together to be with them during the same week as the summer camp.  Owner Will Wiley responded via email and said if they can fill the spots for the summer camp, they would refund us the down payment of $300. 

In the coming months, they filled the camp, and this was confirmed over a phone call with Tara Wiley on Tuesday, July 5th at 3:37pm.  During that phone call, when asked about refund policies, Tara was unable to produce anything that showed the down payment was not refundable. 

She also said the hesitation to refund the money was in case we caused camp spots to go unfilled that others could have taken.  Since our request was a week after we signed up and 3 months before the camp started, we did not preclude anyone from attaining their desired spot. 

That phone call was the last conversation we would have with Will and Tara as they would no longer return our calls, texts, or emails.  We even had a lawyer reach out to contact them both via email and certified mail, both of which they did not respond to.