Complaint Review: White Overnite - Novapointe

March 16, 2006 I ordered a free 7-day trial teeth whitening product from White Overnight through the internet for a shipping charge of 3.97 by giving my credit card, BIG MISTAKE! I called the company on March 28, 2006 (within the 30-day period) to cancel the auto shipment program. The customer service rep told me the auto shipment program would be canceled and that I would not receive or be charged for any further products. This customer service person did not have a confirmation # to give to me, so I asked for his name, he gave a first name "Rick", which I doubt is his name at all.

Now, more than a year later, I was turned over to a collection agency, which I received a letter from Access Capital Credit on December 24, 2007, stating that I owe the client "White Overnite" a past due amount of $115.15. At first when I opened the letter, I did not remember who "White Overnite" was, so I Googeled them on the internet and they came up under ripoffreport.com and others as a fradulent scam company. I remembered who they were and I still had the free trial product (unused), internet receipt printout, shipping receipt, etc.

I never received any products from any auto orders from White Overnite and was not billed the $115.15, but they say I owe this money, crazy!

I called the collection company to explain to try and explain the situation and he was rude and very hard to communicate with, he did not want to hear what you had to say. I'm sure by the time I had called regarding this, he had already received many calls with this same situation and knows this company created a scam.

I would like to do whatever I can to stop this and I am willing to talk with anyone who is interested in this scam.

Shelley
Elk Grove, California
U.S.A.