Complaint Review: White Jacobs and Associates

I hired White Jacobs to assist me with correcting items on my credit report that I did not believe to be accurate. I paid this company over $1,500 in fees. The agreement was that they were suppose to get these items deleted. Prior to contracting with them, I paid off my creditors and many of the accounts were removed. I received letters from the creditors indicating this. Some of the accounts were removed because they were fraudulent.

I worked with the creditors to resolve the fraudulent accounts. White Jacobs was unsuccessful in aiding me in cleaning up my credit. I have given them over a year and I still have many many accounts still listed. They did very very little. Most of the items that have been corrected was because of work I did. They have been sending form letters to my creditors and the creditors sent me letters indicating the dispute letters provided by White Jacobs was insufficient.

I was charged up front for credit repair services and did not get what I paid for. I fulfilled my end of the contract and they did not do what they were suppose to do. Whenever I received updates, I sent them. They have not worked on my file since August when they were suppose to be actively working on it. They have a money back guarantee and when I inquired about it, they refused to honor their own guarantee because misleading information about the work they did was considered. Please investigate this company.