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  • Report:  #1378269

Complaint Review: Westlake Financial services

Westlake Financial services I have an account with Westlake, but they accessed my son's bank account and withdrew money Los Angeles California

  • Reported By:
    Charles — Hope Mills North Carolina USA
  • Submitted:
    Sat, June 10, 2017
  • Updated:
    Thu, June 22, 2017

 I have had an account with Westlake Financial since August of 2015. Never been late, always paid on time, never had any trouble. Yesterday, my son came to me, and asked me how Westlake Financial took $135 out of his bank account. He has no ties with Westlake Financial, has never had an account with Westlake Financial. But somehow, they found a way to access his bank account and take $135 out of it. My son has a different bank then I do. So someone had to do some research, to get into his bank account.

1 Updates & Rebuttals


WFS Customer Experience

Los Angeles,
California,
USA

Westlake Financial Customer Experience

#2UPDATE Employee

Thu, June 22, 2017

Hi Charles Thank you for bringing this situation to our attention. First and foremost, we would like to apologize for the negative customer experience you encountered. Given the opportunity, we would like to learn more details about your concern and be able to try to make things right. Please contact us at your earliest convenience at CustomerExperience@westlakefinancial.com .

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