Complaint Review: Webshore

 The Bait: At about 6:00 p.m. PST on Wednesday, July 11, 2018, a typical, low-tech pop-up interrupted my 75 year-old mother's browsing session (I'll call her "Jane Doe") with the usual, hysterical, panicked alarm: "Your Computer is Under Attack! " and to immediately call the "technical support department." The two numbers associated with this scam are (855) 860-1025 and (951) 339-3044 (her caller ID showed an outgoing call to the former but, when I called, the number showed up as the latter on my phone). I spoke with Walter when I took over the call on 7/11 but have only managed to reach "Kevin" after several callbacks to record a session for YouTube. Both numbers go to scam operations and both probably route to what is most likely a single operation. "Walter," "Kevin," and Their Many Employers: These guys haven't even practiced lying about where they work. Walter, for example, worked for MicroSoft at the beginning of the call with my mother. He apparently found a new job about 20 minutes later with a company that MicroSoft outsources "hacker" calls to, then became a salesman for "Webshore" (see Webshore.us for a GREAT LAUGH (keep reading and check out the screenshots), took a job with the "Mac Department," and then became an employee of Apple, Inc. at the end of the call, however, the poor guy couldn't remember where Apple is located ("somewhere in CA," he said, keep reading for more on this point and how it ended the call and shut down his try). The Entry-Level Cons and Their Fumbling, Bumbling Try To Steal $750: I don't know why they think western names are convincing, but that goes right along with the pathetic amatuerism of this sad crew. "Walter" took her call and spent 50 minutes "guiding" her through her PC by phone to see what the "hackers" were doing while, at the same time, of course, he wreaking the havoc himself. The absolutely most atrocious point came after my mother gave him her name; the lowlife created a NotePad attack with rapid auto-repeat set to "[Jane Doe] IS BEING HACKED! [Jane Doe] IS BEING HACKED!" "Walter" spent just under 60 minutes taking her through his fledgling computer tour before he started his efforts at typing out the typical NotePad pricing guide (note (no pun intended) that his stupidity led him to use this for both his assault and his pricing writeup) and quoted worthless "services" ranging from $200 to $750 (see screenshots). Fortunately, he is far too inept to multitask so he was unable do any harm (e.g. syskey) to her PC beyond launching auto-repeat NotePad attacks because he spent the entire time trying to terrorize her into giving him her credit card details. Of course, he kept upping the ante and telling her that her computer was on the brink of crashing, that the "hackers" had just penetrated her bank accounts, etc., and, after about 45 minutes, opened up NotePad for a second time to start pecking away at semi-comprehensible quote list that included nonexistent services up to, and including, a package with "transferable securities." No joke. Perhaps he was able to roll out an IPO and offer stock options for the deluxe package that even includes....text support! (hard to believe, I know, check out the screenshot). Shucks! No Take, but A+ for Effort: By the grace of God, I came to check on her and walked in immediately after she hesitated to give him her cc info and told him she needed to consider whether to make the investment. I unplugged the cable and power to the modem while he went on and on with her and then took the call and shut him down. I alleviated my mother's anxiety by putting this moron on speaker for a quick Q&A (see below). I Will Fix Your Computer But I Can't Remember Where I Work: The fun came to an end when Walter, who was, by now, an employee of Apple, Inc., could not recall where Apple HQ is located. He did his best but, when it came to the city, he stammered out his very best: "Well, sir, my bosses and our supervisors denies us those permissions to be releasing such private informational corporate details. It is such private information." That was it. Walter will not call again. The Good News: These guys are WAY more inept than ANY tech scammers I've ever dealt with. I am surprised that Tech-In-Training Walt the Wizard actually managed to pull up her event log and filter for errors, even if his game was a Attack of the Hack instead of a failing PC, which, of course, error registry tricks are designed to deceive the victim into perceiving as an impending computer failure. With some coaching, Wally Wonka may be able to eventually make the connection on that point. Webshore.us: Better than Television: If you want a great laugh, check out the website. Walter claims to sell services for this company. He couldn't have picked a more fitting misfit of a shop. My favorite page is "Text Support." The author(s) have a vocabulary that stops short of the word "printer;" because a printer, "the most important part of life" (see the screenshot) churns out text, they've decided that printer support is called "text suppport." They also claim to downgrade an upgrade by downgrading it, and I'm going to leave it there so that you can have fun on your own reading Webshore.us PLEASE comment if Walter or Kevin interrupt your day and you have the misfortune of suffering their ignorance and STAY SAFE!

The Bait: At about 6:00 p.m. PST on Wednesday, July 11, 2018, a typical, low-tech pop-up interrupted my 75 year-old mother's browsing session (I'll call her "Jane Doe") with the usual, hysterical, panicked alarm: "Your Computer is Under Attack! " and to immediately call the "technical support department." The two numbers associated with this scam are (855) 860-1025 and (951) 339-3044 (her caller ID showed an outgoing call to the former but, when I called, the number showed up as the latteron my phone). I spoke with Walter when I took over the call on 7/11 but have only managed to reach "Kevin" after several callbacks to record a session for YouTube. Both numbers go to scam operations and both probably route to what is most likely a single operation. 

"Walter," "Kevin," and Their Many Employers: These guys haven't even practiced lying about where they work. Walter, for example, worked for MicroSoft at the beginning of the call with my mother. He apparently found a new job about 20 minutes later with a company that MicroSoft outsources "hacker" calls to, became a salesman for "Webshore" (see Webshore.us for a GREAT LAUGH (seriously, keep reading and check out the screenshots), took a job with the "Mac Department," and then became an employee of Apple, Inc. at the end of the call. 

The Fumbling, Entry-Level Try at Stealing $750.00: I don't know why they think western names are convincing, but that goes right along with the pathetic amatuerism of this sad crew. "Walter" took her call and spent 50 minutes "guiding" her through her PC by phone to see what the "hackers" were doing while, at the same time, of course, he wreaking the havoc himself. The absolutely most atrocious point came after my mother gave him her name; the lowlife created a NotePad attack with rapid auto-repeat set to "[Jane Doe] IS BEING HACKED! [Jane Doe] IS BEING HACKED!"

"Walter" spent just under 60 minutes taking her through his fledgling computer tour before he started his efforts at typing out the typical NotePad pricing guide (note (no pun intended) that his stupidity led him to use this for both his assault and his pricing writeup) and quoted worthless "services" ranging from $200 to $750 (see screenshots). Fortunately, he is far too inept to multitask so he was unable do any harm (e.g. syskey) to her PC beyond launching auto-repeat NotePad attacks because he spent the entire time trying to terrorize her into giving him her credit card details. 

Of course, he kept upping the ante and telling her that her computer was on the brink of crashing, that the "hackers" had just penetrated her bank accounts, etc., and, after about 45 minutes, opened up NotePad for a second time to start pecking away at semi-comprehensible quote list that included nonexistent services up to, and including, a package with "transferable securities." No joke. Perhaps he was able to roll out an IPO and offer stock options for the deluxe package that even includes....text support! (hard to believe, I know, check out the screenshot).

No Take, but A+ for Effort: By the grace of God, I came to check on her and walked in immediately after she hesitated to give him her cc info and told him she needed to consider whether to make the investment. I unplugged the cable and power to the modem while he went on and on with her and then took the call and shut him down. I alleviated my mother's anxiety by putting this moron on speaker for a quick Q&A (see below). "Walter" will not call again.

The Good News: These guys are WAY more inept than ANY tech scammers I've ever dealt with. I am surprised that  Tech-In-Training Walt the Wizard actually managed to pull up her event log and filter for errors, even if his game was a Attack of the Hack instead of a failing PC, which, of course, error registry tricks are designed to deceive the victim into perceiving as an impending computer failure. With some coaching, Wally Wonka may be able to eventually make the connection on that point.

Webshore.us: Better than Television: If you want a great laugh, check out the website. Walter claims to sell services for this company. He couldn't have picked a more fitting misfit of a shop. My favorite page is "Text Support." The author(s) have a vocabulary that stops short of the word "printer;" because a printer, "the most important part of life" (see the screenshot) churns out text, they've decided that printer support is called "text suppport." They also claim to downgrade an upgrade by downgrading it, and I'm going to leave it there so that you can have fun on your own reading Webshore.us

PLEASE comment if Walter or Kevin interrupt your day and you have the misfortune of suffering their ignorance and STAY SAFE!