WAYFAIR WayFair, LLC, wayfair.com, brand name: Tucker Murphy WayFair Listed Item and Only delivered Half of What was Represented. Boston Wayfair LLC, 4 Copley Place02116
WayFair Listed a Chicken Coup and Run for a sale price. In my opinion this was either a bait and switch or a complete RIP OFF.
A week after paying in good faith, the coup part arrived but the run did not. After I reported the missing run, I was told by multiple customer service agents that the run was ordered as "replacement parts". I was given tracking numbers that never went further than "waiting for item" status in the FedX updates. All this only to be told a month and a half later that I was not going to get the run. They stated the "Manufacturer" entered the item incorrectly and there was not run. (even shows in the assebly instructions right on the website).They offered 50% refund which will not cover the retail cost of replacing the run because there is no more sale. They offered a full refund if I return the coup which was now fully constructed and occupied by10 chickens and after paying almost $200 to have it put together...and another $250 to purchase a second run which would be used somewhere e3lse once this on arrived. All the resolutions offered werre either totally unfair and unrealistic solutions for any customer to satisfy what is WAYFAIR/Manufacturer problem... or total scam. You decide which it is. It smacks of a scam to me. I think they knew the listing from the onset and strung me out for weeks and weeks hoping I would go away. Once invested in complewting the construction how do you "return it" pay to deconstruct?... pay to box it back? Totally 1000% UNFAIR WayFair...