Complaint Review: WalMart Internet Service

For all the smart alecs that gave Karly a hard time about not being able to cancel her internet service with WalMart Connect: I DID read the service agreement, I DID follow the instructions on the web page, and I DID phone the company. The result: even though I used only 42 of the 700 free minutes advertised, my credit card was billed immediately and continued to be billed for THREE months.

Secondly, I was billed for three consecutive months even after sending an e-mail the first month, following the cancellation instructions the second month, and phoning them again when I was billed on the third month!

And for those die-hard rebuttals: I was on the phone for a total of One hour and forty-five minutes with three phone transfers the first time and just finished a marathon TWO hours with two transfers and finally surrendering after being on hold for forty minutes with third transfer!

Guess what, the service is NOW cancelled, but will I EVER see that $9.95 a month for three months refunded to my credit card? According to the Customer Service Rep., James, and his Supervisor "No Way"!

Glenda
Henderson, Kentucky
U.S.A.