Complaint Review: walmart car plan

Simply put; I bought a 26 inch white gold box link chain at walmart and loved it and wore it daily for about a year until it broke.  I had purchased the care plan when I bought it so I filed a claim.  I sent back the broken chain expecting a repaired or replacement chain of comparable size, weight, length, width, value etc. what I received back was a joke! 

I guess they think I'm stupid or don't own a ruler because first of all the chain was only 20 inches long, secondly it was not even half of the gauge I originally purchased and upon further close inspection I noticed on the clasp a stamp of 925 instead of 10K that should of been there!

They sent me silver instead if gold.  I called to complain and their answer for the length difference was it was a 20 inch chain originally and it must have "stretched" from normal wear and tear! Has anyone ever heard of a chain stretching 6 inches?

Yeah, me either, needless to say they disagreed I had rec'd a silver chain and basically told me that my warranty was fullfilled! So basically I got screwed! Steer clear of walmart's care plan, or better yet walmart all together!