Voicestream & Tmobile are RIPOFF con ARTISTS; THE WORST PEOPLE ON EARTH Bellevue, Washington *EDitor's Comment
The reason for writing this statement is because they fabricated a bill I just got 2 months after I canceled my service.
I was will Voicestain for a year and a half until I couldn't take it anymore. I was unlawfully overbilled nearly every month. The static and loss of calls was pathetic and I tryied three different phones.
Every occasion I called to speak to a representative, about my bill or the sorry performance of my phones reception, it took on the average of 2 hours on each call, of which, I was billed. One call lasted three hours. One representative did not know how to add another phone to my account and nerviously started making sound effects as though the phone was going dead and hung up on me.
I canceled my service 2 months ago and put the disaster behind me. But today I am writing because I just got two notices from voicestream/Tmobile. Both letters are dated the same Aug. 20, 2002. But each one is very different.
The first letter of the two says:
"We would like to take this opportunity to thank you for your business and express our regret that you have cancelled your Voicestream/T-Mobile services. Our records indicate that we have not yet recieved payment on your outstanding balance of $124.74.Realizing that most often a missed payment is an oversite, this notice is a reminder that your account is now past due...."
Since I canceled two months ago I never have to this day recieved an itemized bill of any kind saying that I owe Voicestream any amount of money.
The second letter I got the same day dated Aug 20, 2002 says: "Your account with Voicestream/T-Mobile is past due with a balance of $124.74 and has been deactivated. We wish to give you one last opportunity to resolve your account before we turn it over to a collection agency. Should you choose to not make arrangements to pay the entire balance within 10 days of the date of this letter, we may turn the account over to our collection agency...."
Firstly I already deactivated my acount 2 months ago. I obiously didn't get ten days to make any payments in fact it had been 15 days already before I even got the letter. 5 days late. I never got a bill for this in the first place. How could I make this payment on time anyway? I don't even have a clue on what the charges include?
So, I yesterday I called the dirty rotten scoundrels at Voicehell/Terrible Mobile and after being on hold for 40 minutes the teller said she could not access my account because the system was down and I should call back at another time. And she was rude as hell. She was filth.
I called again today after 35 minutes I got through. I was on for an hour trying to describe the letters I got and simply asking what do the charges consist of and if I could get an itemised list of the suposid calls I made. She said I didn't need to know what they were because the notices said what the grand total was. She said the collection agency will have this account on Sept. 11.
I asked her for a itemised list of the bill, but she said she couldn't access it. She said she couldn't do anything about it and no one has control of the system not even her boss or the president of the company. Apparently the companys practice is a living breathing scamming machine with tentacle that wrap around the earth. They fabricated this bill and it is on a one-way -non-stop course to ruin my credit.
What can I do? I am getting ripped off! They made it up and put it through there unstopable system. How can anyone do this?
Will I, friends, or family ever do business with these bastards again? NEVER - you can count on it.
John
San Francisco, California
3 Updates & Rebuttals
Jane
Orlando,Florida,
U.S.A.
You didn't want to be helped...
#4Consumer Suggestion
Sat, June 28, 2003
Here are some true facts from someone who does have a clue:
Voicestream/ T-Mobile service agreements are only 1 year...If it was so bad, why stay a customer for 1 1/2 years?
It is impossible due to system configuration and sim technology to be billed for 611 calls to customer care.
If it was so bad, why add another line to the account, and besides, the activations dept does that, not customer care.
If you use the service, you must pay for it. If there is no usage on the bill and you call customer care to dispute it, although you are responsible to pay for unused service (just as if you don't watch tv, you still must pay the cable bill) in most cases customer care credits the account anyway.
T-Mobile sends the bill to the address that you provide. If your address changes, they don't know this unless you tell them. You can also view your bill online at no cost. If the bill was lost in the mail, or you haven't recieved the bill, all you have to do is call they will send another right out, even copies of past bills.
Not only are several notices sent before collections is contacted, but the financial department will call the home # you provide on your account. If the line is still active and you are past due, you even get 2 text messages sent to your phone letting you know to avoid disconnection. Then you get suspended so that your calls go to financial services but you can still recieve calls before the full suspension kicks in.
Both letters would be dated the same month because they are sent 2 weeks apart.
You ask: "How could I make this payment on time anyway? I don't even have a clue on what the charges include?".....why didn't you call and ask, they are open 365 days a year 24/7. And the amount is clearly stated on the letter you recieved.
When you were told that no one in the company can access your account, the rep who told you that was absolutely correct. Once the account is in written off status, T-Mobile cannot access an account that they no longer own. It is owned by the collection's agency...I'm quite sure the rep offered the agency's name and # so that you could contact them before they would be contacting you so that get the itemized bills and any other info that you needed, which they are required to provide at your request.
No mobile service provider can guarantee against dropped calls or poor voice quality at any time, as clearly stated in the service agreement signed at the point of activation.
T-Mobile uses a gsm, digital service. Only cellular services can have static, therefore static is a handset issue, which are provided by the manufacturers, not T-Mobile, who only provide the service. T-Mobile does provide a 1 year manufacturers warranty.
The time that you spent on each call and the poor customer service seems exagerrated. Reps are strictly monitored and do have a handle time requirement. The issues that you speak of are not issues that would cause a customer to be on the line that long, unless the customer will not end the call due to requesting something that cannot be done.
What was made up and how are you being ripped off???
EDitor's Solution to the Problem of Systematic Corporate RIP-OFF by financial institutions: On-time payments being marked as late ...a new revenue stream for Corporate America, Nationwide
#40
Wed, October 09, 2002
EDitor's Report:
Unfortunately, Rip-off Report is seeing this as a disturbing trend among several companies, including insurance companies, credit card companies, mortgage companies, bank auto loans, but more distressing is the inclusion of banks, which are governed by the Treasury Department.
This is a newly discovered revenue stream that more and more of Corporate America is discovering they can get away with! Ask yourself, "If the shoe was on the other foot and consumers had figured out a way to take money from corporations, they would have their huge legal departments harass and otherwise take punitive actions against the culprits. This is no different than consumers who steal from companies, except the companies are bigger, have more resources, and hide behind their attorneys. It's time to hold BIG BUSINESS accountable and not let them get away with their amorality, fraud, and theft from hard-working Americans.
WHAT CAN I DO?
My payments are always made on time, but when I get my next statement, ..it's always marked like I made the payment late and I am charged additional Late Payment fees
SOLUTION TO YOUR PROBLEM
About 7 days before your payment is due, take your payment stub and your check already made out with your account number on it to a BIG law firm in your area. Definitely take this to a large law firm.. When you get there, ask to see a lawyer. Ask them to do you a simple favor that might be a very lucrative case for them. Tell them, here in my right hand is a stamped, addressed envelope and in your left hand is a check make out to the company that you owe the payment to.
Simply ask the firm to mail this for you 7 days before your payment bill/stub says it's due. Then, ask them to mail it for you again if you come back the next month with late payment fees marked on the bill. During the following month, return to the attorney's office with your next envelope, check and, the late payment fee. Ask the lawyer if their office would be willing to sue them for you, because a class action lawsuit is a definite possibility.
Then, notify the attorney about all the Rip-off Reports on this company. Explain that if the attorney would like to contact us here at the Rip-off Report, we will make arrangements with them to contact additional victims. They should also know that we would notify the victims to contact the lawyers with their sworn affidavits as to what the company has done to them, so that they can join a class action lawsuit if one is filed.
Additionally, any attorney who is interested in suing a particular company on this website may contact us directly. It is generally inappropriate to solicit business using this website other than through prior arrangement. This is largely because we need to ensure, the best we can, that our readers are not being taken advantage of, once again.
If you see a company with a good number of reports, we have the database of contact information for those victims. Often we have additional information which does not appear on the Rip-off Reports. We are anxious and willing to join forces to stand up for the rights of consumers and help them get justice.
ED Magedson
EDitor@ripoffreport.com
marie
Wichita,Kansas,
Customer Care Representative ..I know from personal experience
#4Consumer Comment
Tue, October 08, 2002
Many of the customer fall delinquent on their bills and are cancelled for nonpayment. They are given several opportunities to pay before being sent to collections. They even have the opportunity to review their bills on line at the web-site.
My creditors expect me to pay my bills. Any of the baby bells, MCI, Sprint, ATT and other expect their bills to be paid. Why is it when we don't want to pay something it becomes the other person's fault.
As a former employee in the telecom industry, I know from personal experience that customers can be belligerent and treat the employee as is it is their fault that a person is going through a rough time.
As a former bank employee - I have watched individuals loose their home because their pride prevents them from making payment arrangement. Yes it is a ripoff when you don't pay your bills and expect others to absorb your irresponsibility.