VoiceStream ripoff, lied, dishonest, disregarded what I said deceptive company the business that doesn't give a dam Jackosnville Florida
I contacted Voicestream customer service to let them know I had bad reception indoors and could they remedy this situation.
A very nice lady said that I was a wonderful customer and had great credit and because I was customer good standing for all these years she could send me a new phone with better reception for $15.
Yea!!Since that time I have had horrendous bills I have contacted customer service have been treated as if I did something wrong and when I told them since they correct this situation and refused to go back 4 months when this all started that I would cancel.
I was then told that I received a phone for $15.00 and have a verbal agreement with them, and if I cancel I will be charged $200.00 cancellation fee. My comment was what are you talking about. There was no mention about a contract of any kind and I did not agree verbally or in writing to this contract. The words were well, its in the computer.
Have fun, I know that the state of FL looks down on this type of scam so I am prepared to fight. I will not pay a company that not only does not care about their customers, the people that make it possible for them to get a check every week. What upsets me most, is they do not train people properly and the company doesn't care.
Nana
Jacksonville, Florida