Vivint Refused refund for unmonitored months Provo Utah
My mother moved to assisted living in December 2017. We cancelled the landline in the home. My brother called in December to cancel the service. It was never cancelled. We see monthly charges since the request- now 8 months. The unit was unplugged and therefore not monitored. The customer service rep says we needed to send an email to request the cancellation. This was never explained on the phone call in December call. I asked to be reimbursed for the months that was not monitored and they will only give refund for last month. Seems they are more than happy to take the monthly fee, but not follow up with a unit that is not working. Unit is in a home in Katy Texas.