VIP Auto Parts Stores: Fail to honor warrantees!
I took an alternator to the Rockland,Maine VIP outlet,with slip
in hand,for an alternator I purchased 2 years ago.I simply wanted an exact replacement for the very same vehicle I'd originally purchased it for.I was told what I'd brought back was not their unit.In short,they would not accept the unit they had sold me.
Subsequently,I stopped into an Auto Zone store to inquire about their products.I mentioned VIP's lousy treatment of a customer like me who had been loyal to them for the past 8 or 9 years,having spent several thousand dollars average for each of those years!!
To my absolute astonishment,the manager said to me,"We honor VIP warranties because our customer service begins where VIP's ends"! I couldn't believe it!! I left the Auto Zone store with a replacement alternator,compliments of a VIP COMPETITOR!!!!!!
THANK YOU AUTO ZONE!!!!!!!!!!!! Those same 4 or 5 thousand dollars will now be spent at Auto Zone each year,now.Eat your hearts out VIP jerks!! Yes,you Eric!!!
1 Updates & Rebuttals
VIP COMPANY PRESIDENT INTERVENES!!
#20
Mon, October 23, 2000
Since posting and mailing a copy of the text message to the outlet where I had been refused a replacement alternator unit,I was contacted by the company president,today.He seemed like a very forthright and cordial gentleman and asked for information in order to get to the bottom of the issue.I'll be mailing him copies of the receipt and other numerous purchases I've made over a period of several years for him to evaluate.I've purchased truckloads of goods from this chain and I think once he has seen what a valuable customer I've been,he will certainly treat me accordingly.If you are a customer of any concern,let them know that no matter how much business you've done with them and especially if you've done plenty,that they need to recognize you as valuable to their continued existence,not only because of the amount you may spend,but,because word of mouth is powerful stuff whether positive or negative!