VINSEARCHUSA.COM J&C Lee Enterprises LLC Andy Wright Charged $18.95 and $1.00 for a Free VIN History Report on VINSEARCHUSA.com then contact Support and Receive multiple Text Messages Stating a Refund had been issued yet no refund ever posted to my account. This resulted in over $90 in NSF fees. Centerville UTAH
I visited the site VINSEARCHUSA.COM after following the links for a FREE VIN VEHICLE HISTORY REPORT. On the site the Statement is Free Vehicle VIN History Report.
After Registering it states that there is a $1.00 Credit Card Charge to verify your credit card and that other VIN Search sites that have completely free VIN Searches are reporting fraudulent information and it is impossible to have an accurate "free VIN Search".
When the Report was received, it contained no information in each of the catagories only stated "NO INFORMATION AVAILABLE". The following day when i checked my credit card activity there was not only the $1.00 charge but also an unauthorized $18.95 causing me overdraft fees because it was totally unexpected and unauthorized.
After contacting Customer Support via email at Support@VINSEARCHUSA.com i immediately received two text messages from 1-302-597-9155 stating: "Your order was cancelled today and you will no longer receive any further charges. Please call me at 855-803-3397 if you have any questions.Andy Wright Manager." followed by a message from 1-302-367-7153 stating: "I want to apologize on behalf of our company. You were successfully refunded today. Call me at 855-803-3397 if you have any questions. Andy Wright, Manager."
No refund has yet to post to my account and it has now been 17 days and counting.
2 Updates & Rebuttals
John
Takoma Park,United States
Don't even bother with the $90 in overdraft fees...
#3General Comment
Thu, July 14, 2022
...because if $18.95 caused you to overdraft, you really have nobody to blame but yourself. Stop using your card if you live that close to the margins.
J&C Lee Enterprises LLC
Centreville,Utah,
United States
Email Us For A Full refund
#3UPDATE Employee
Thu, April 18, 2019
Hello Kenneth,
We apologize for your experience. Please email us and provide me with your email address used to create your account with us. I will look into this and ensure that a refund has been processed in full. You can reach me at support@vinsearchusa.com.
Best Regards
Andy W.
VINSearchUSA.com