Complaint Review: videocon dth

I have bought a standard definiton setup box from videocon DTH. It worked fine untill i decided to take another one; HD settop box from you.

I told you customer service that pelase put both under same cusomter ID, you still created a new customer ID. I made numerous call and a email to sort that out but new cust ID is still not closed

I topped up for Rs.3140 on 10/08/2013 and was promised a HD set-top box with two months of Platinum HD subsription included in it. It stopped working on 21/09/2013, well that isn't 2 months.

I went to their website today (23/09/2013) enetered my phone number topped using netbanking thru my Kotak bank. It still says no balance on my HD box.

I found that these guys have still not closed the other account and have created my 23/09/2013 to wrong account(Cust ID : 85792998) which should not exist.

It should have been credited to Cust ID : 96782710. It took 5 calls to you customer service and still no solution to my problem.

I want one of my set-top box to be cancelled and i want refund for the 481.00 + 480.90 or that to be credited to my HD set-top box.

satya