Complaint Review: Viasat Satellite Company

Viasat was the satellite company for my job demands. The technician that installed my equipment did not tell me my computer was to old and may not work well with 2.4G and 5G.

The first agent in may 2020, I called to tell her I could not get 5G, she said since the technician did not talk to me about the running of my computer and because my computer shold have been able to connect on 5G I could go on a hardhsip plan for $18.99 and call back before September 15, 2020. I was charged $81.00 regular price.

I called a second agent on August 5, 2020, told her the same as the first. She said it will take 3-5 business days, correct, price on plan. I charged $120.69.

I called a 3 agent on September 02, 2020, told her the same thing and she said the situation has been escalated and it is being analyzed by upper management, since I was misinformed and jobs are on the line, the process is taking longer to resolve.

I called this number on September 02, 2020 also, 1-877-697-2926. I talked to a man and asked him who serviced my area, and he hung up in my face.

I just decided to day, I will not call again!