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  • Report:  #1232607

Complaint Review: Vantage Deluxe World Travel - Boston MA

Vantage Deluxe World Travel - Boston, MA I was diagnosed with Pneumonia on 5/27/15 and with a friend was booked with Vantage on their "Trans-Canada Rail Odyssey & the Rockies" trip commencing on June 3 in Vancouver and ending on June 13 in Toronto.  Boston Massachusetts

  • Reported By:
    Ron — West Lafayette Indiana USA
  • Submitted:
    Mon, June 01, 2015
  • Updated:
    Mon, June 01, 2015
  • Vantage Deluxe World Travel - Boston, MA
    90 Canal Street
    Boston, Massachusetts
    USA
  • Phone:
    617-878-6000
  • Category:

We added 2 more days in Vancouver and were to depart via United Airlines today 6/1 from Chicago OHare. Obviously I am no condition to go on such a trip being an 80 year old with pneumonia. I called Customer Service with Vantage and since I have no insurance I will lose the entire 3 amount that i spent for the trip at $6,186

A companion and I were booked with Vantage on their "Trans-Canada Rail Odyssey & the Rockies" trip commencing on June 3, 2015.  We added 2 more days in Vancouver and were to depart today on United at Chicago Ohare for Vancouver.  I was diagnosed with Pneumonia on May 27 so I immediately tried to cancel my part of the trip.  Since i have no insurance, I was told that I will lose the entire amount of $6,196. which is my share of the cost.  I told my companion and we decided that her Daughter in Indianapolis was welcome to take my place providing she had a passport.  Her daughter did have a passport and was really excited about taking my place of this 13 day trip from Vancouver to Toronto.  Vantage Customer Service informed us that they could not accept a substitute for me because my portion was booked under my passport name.  Even though my sub had a passport, it didnt matter so now, not only do I lose the entire $6,196. my companion loses her $6,196. share as well.  I admit that I don't have a leg to stand on in this case since I didn't take out an insurance policy but somehow, because I am an 80 year old man with pneumonia, Vantage Travel screwed me. Thank you for hearing me out.

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