V2Premeier Aka Viscom Technology $2500.00 system crashed, 3mo out of warranty, would not talk to me. Ordered recovery disc, they never sent it. Lies, Promises, Sales Dept. never return calls RIPOFF Chaska Minnesota
I bought a V2Premier computer from ShopNBC ($2500) in May of 2005. In November it was missing a file and would not boot up. I called Viscom and they wouldn't even talk to me, said I was out of warranty. I told them I needed the recovery disc. And he told me it had a bulit in recovery system, to push F4 and it would guid me through.
All it did was totally crash. I lost my C drive and I could do nothing. I called again and asked for the recovery disc, the man told me I would have to call the sales line and they would have to send me out a waiver by E-mail to sign and return, then it would cost me $24.95 to get the recovery disc. I told him I didn't have E-Mail since I didn't have a computer! But I called anyway and I always got a recording.
I Left several messages from Dec.1,2005 until mid January. I called again and asked to speak to the supervisor the man told me he couldn't help me and because I was out of warranty I didn't have the Privledge to speak to a supervisor. Finally towards the end of January a Jim called from Viscom and told me he would send out the recovery disc.
It is now weeks later and I haven't heard a thing. Never got the disc. I bought several clean up tools, tried without success spent several $$ trying to restore, to no avail. Finally I bought a new hard drive, and Windows XP. Since I had lost all my Windows Xp Which, of course, I paid for in the bundle but never got the disc.
I was totally RIPPED OFF. Not only by ViscomTechnology and V2Premier, but also by ShopNBC who is promoting their business.
Terrie
Portland, Oregon
U.S.A.
1 Updates & Rebuttals
John
Wilkes-Barre,Pennsylvania,
U.S.A.
Where to complain regarding this issue/ Information
#2Consumer Suggestion
Fri, February 03, 2006
Please File complaints against ShopNBC, Elite Group (ECS ) and Viscom Technologies with the
following agencies.
ShopNBC / Viscom Technologies Group (Minnesota)
==========================
State Attorney In Minnesota:
Phone Number: 1-800-657-3787
Phone Number: (651) 296-3353
attorney.general@state.mn.us
http://www.ag.state.mn.us
Federal Trade Commission:
http://www.ftc.gov/opa/2003/04/valuevision.htm
http://www.ftc.gov/opa/2001/07/valuevision.htm
http://www.ftc.gov/opa/2001/08/fyi0145.htm
http://www.ftc.gov
Internet Fraud Complaint Center / Consumer complaint websites
http://www.ifccfbi.gov/index.asp
Viscom Technology Group (A.K.A. Promise Technology)
4064 Peavey Road
Chaska Minnesota 55318-2396 U.S.
11027 Bell Oakes Estate Road
Eden Prarie, Minnesota 55347 U.S.
http://www.viscom-usa.com
http://www.v2premier.com jpeterson@viscom-usa.com
Mr. & Mrs. Jim & Sandra Peterson, Owners
Phone Number: (952) 368-2429 (952)612-275-8436
Phone Number: 1-877-822-4562 1-800-877-7933.
Fax Number: (952) 368-2443 (952)368-2450
support@viscom-usa.com
ShopNBC/Value Vision
6740 Shady Oak Rd
Eden Prarie, Minnesota 55347 U.S.
http://www.shopnbc.com
http://www.vvtv.com
Mr. Mitch Cook, Director, Customer Operations mcook@shopnbc.com
Ms. Kathy Smith - Director, Customer Service ksmith@shopnbc.com
Mr. Howard Fox - Senior VP Operations/Cust Serv hfox@shopnbc.com
Mike Davidson -Sales Host mdavidson@shopnbc.com mkdavidson@usinternet.com
Kerry McNally- Sales Host kmcnally@shopnbc.com
Shawn Wilsie- Sales Host swilsie@shopnbc.com
Brian Kessler - Sales Host bkessler@shopnbc.com
Customer Service customerservice@shopnbc.com
Phone Number: (952) 943-6253
Phone Number: 1-800-884-2212 1-800-474-6762
Fax Number: (952) 943-6244
Elite Group /E.C.S. [ V2 Premier O.E.M. Manufacture] (California)
=============================
Note: The V2Premier is not manufactured by Viscom Technology Group.
http://www.ecsusa.com/aboutUs/resellers.html ("grey market" merchandise?)
Elitegroup Computer Systems, Inc. U.S. Headquarter
45401 Research Avenue
Fremont, CA 94539 U.S.
Phone Number: (510) 226-7333
Fax Number: (510) 226-7350
support@ecsusa.com
http://www.ecsusa.com
State Attorney in California:
Phone Number: 1-800-952-5225
Phone Number : (916)322-3360
http://caag.state.ca.us
Better Business Bureau in greater SanFrancisco area:
http://www.goldengatebbb.org
info@goldengate.bbb.org.
(California Residents)
California Department of Consumer Affairs:
http://www.dca.ca.gov
Federal Trade Commission:
Phone Number:1-877-382-4357
http://www.ftc.gov
Internet Fraud Complaint Center /Consumer complaint websites
http://www.ifccfbi.gov/index.asp