Complaint Review: USPS

I purchased a package on Ebay without a choice of delivery options and forced to use USPS Parcel Post delivery and paid for insurance, tracking and signature confirmation. The package was shipped from Indiana on 04/01/2009. It has been 15 days and it has not arrived. I called the USPS customer service and they relayed the expected delivery time was 04/08/09. On 04/10/09, I called USPS again and they stated I should wait until 4/13/09 & call back to file a Complaint. I called my local post office also to track the package and they could not locate the package either, telling me that it should take 30 days because of the downsizing, cutback in staffing and skeleton crew in CA. When I called back USPS again today to verify if these issues exist, they simply state it should take 10 business days as projected on their website. Well obviously its past 10 working days and I can't seem to get a real answer for the simple facts of Snail Mail. So economy issues or not, we the public should be informed of possible delays &estimated delivery time frames of 10-30 days not 10 days!

Tam
OAKLAND, California
U.S.A.