Complaint Review: US Bank Loss Draft Department

On May 2017 I fileld a claim with US Bank Insurance Company.  The reason for the claim was to get my leaky roof repaired or replaced.  The Insurance company approved my loan for $8,714.00.  Being said the contractor for the drywall complete their job in September 2016.  The contractor for my roof work got the insurance money to purchase the materials and I have never to this day seen Mr. Mike Wiggs again.

I called and reported it the the US Bank Insurance Company, they had me to send in all kinds of documents, certified letters, etc., and I did everything they asked me to.  After calling US Bank Loss Draft, I don't know how many times, I still can't get any help from them.  They act like its my fault that Mr. Wiggs ran off with the insurance money for the materials.  I called the loss draft department they in return told me to call the mortgage company and the mortgage company told me to call the insurance company, no results what so ever. 

My thing is this I pay for my own dam insurance and I can't get no money to fix my leaking roof, it's still raining in my house, the drywall that was completed and was looking good, is getting rain spot on it again, because the roof is still leaking.  I don't know why I'm paying insurance and can't get no help from the insurance company. 

I hope someone can help me get my insurance money from US Bank Mortgage to get my roof replaced, that's all I want.  The inside of my house in my living room looks so bad, because of the roof.  If I could afford to get the roof fixed on my own, I would, but I just can't afford it.

Thanks