University of the People Shai Reshef Took my application processing fee and ran Pasadena California
I was interested in attending University of the People since hearing about it a few months ago and finally decided to give it a shot since just one year of "regular" college set me back 30k in student loans. I sent my first email asking about transferring my credits about 3 months ago, got an automatic response saying they were getting higher than normal email traffic and please be patient; well I never received an email back all these months later.
Despite that fact I figured I could just start taking classes and I'd figure that part out later so I made my application and paid the $60 and waited for an email confirming my account and giving my my login info. I waited a full day and got an email saying due to a technical glitch my application wasn't proccessed and to try again but don't pay, just send an email saying I finished the application again. So I did that and then waited another day to get the same email this time also telling me to send the PayPal receipt which I did. This was the last contact I ever got from this organization, this was a MONTH ago.
So I'm short $60 with no information about what happened and nobody to talk to. I've sent mutiple emails and called and zero response. I understand they're a volunteer organization but if you're going to take my money then you need to put some priorty on me and get me to the point where I can actually take the classes. I've been left hung out to dry for a month and that is why I'm filing this report, to hopefully get some contact back.
If you're thinking about this a school I'd highly reccomend you wait until they figure out how to solve these high priorty issues within a reasonable amount of time.
2 Updates & Rebuttals
University of the People
Pasadena,California,
United States
re. University of the People - problem with your application
#3UPDATE Employee
Wed, July 11, 2018
Hi Oscar,
We came across your report and want to speak with you about your experience at UoPeople. First and foremost, we apologize for any inconvenience – as that was certainly never our intent. We do see that you are currently an admitted student at UoPeople, but if you would like to be refunded for your Application Processing Fee and cancel your application, no problem.
Please check your email for a detailed description as to what happened with your application. As you know, UoPeople aims to open the gates of higher education to all students around the world and would love to join you on your academic journey.
If you would like to continue your academic pursuits, we ensure that it will be a smooth process going forward. And if you would like a refund, we can of course refund the transaction. Kindly check your email for more information. Thank you very much.
Chaiya
Virginia,United States
Maybe
#3Consumer Comment
Mon, July 09, 2018
After searching online about the school, I found an email for "Asaf Wolff" who is a special VP of enrollment. You could go to whois website and check what his email is. I am not sure the site will accept any email in a post. Anyway, his email is concatenate of his first and last name with a period (.) in the middle. You could try to send your email in attempt to ask him about what happen (mostly technical issue). Hope this help.