Complaint Review: United On Line Collection

We received a collection notice for $29.90 for service from Juno.com which we did not order.  Sent a dispute letter to the address listed but received no reply.  About 2 months later received another collection notice.  Called toll free number listed and it is a circular voice mail system where you cannot talk with a live person.  Tried to find an email address or a non-toll free number to talk with a live person but it does not exist. 

Reported company to Better Business Bureau in California.  Within a few weeks received a response stating United On-line was "written off the debt since there was no usage on the account".  The report from the BBB states there will be no indications of this situation on our credit report. 

Anyone else being hassled by this company be sure to make the report to the BBB so they can gather more information and stop this scam.