Harbortouch | United Bank Card REVIEW: Comitment to Harbortouch’s executive team and employees are committed to customer satisfaction. Harbortouch’s approach to business is focused on providing the highest customer satisfaction in the industry.
This company is the worst merchant account company that you can sign up with. They are fairly new, so they have no reviews, plus they go around spamming message boards. You can check, their sales people go around posting messages, and pitching united bank cards, on different message boards.
STAY AWAY FROM THIS COMPANY!!!
This company will hold your money hostage even after you have shipped the products and have proof of shipment. They also constantly harass your customers on a regular basis by calling them and "checking validity" of the transaction. Then they will cancel your account without informing you, just because you dont hold all the products in your office location. So if you have a warehouse, that does not count. THEY WILL HOLD YOUR PAYMENT HOSTAGE FOR 6 MONTHS!!! This is even worse than Paypal!!!
DO NOT USE UNITED BANK SERVICE OR UNITED BANK CARD.
They are complete frauds! And, Good luck trying to get a hold of a supervisor. It is impossible to speak to them. The customer reps are clueless.
Tampabay
Tampa Bay, Florida
U.S.A.
3 Updates & Rebuttals
Md
Baltimore,Maryland,
U.S.A.
Chargeback
#4Consumer Comment
Sun, April 12, 2009
Don't shop with RegencyShop. Hold The Money, as I am still waiting for my credit card company to refund my money from this phony business. I am glad as The Customer I am protected when using a credit card upto 6 months.
Tampabay
Tampa Bay,Florida,
U.S.A.
MISLEADING NEW CUSTOMERS
#4Consumer Comment
Wed, February 18, 2009
Chris,
Its funny how you pretend to be responding to my complaint, but you do not bother to contact me when I left you two voicemails and two emails. Here is the copy of the email below, it was sent to you on the 13th.
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Sent: Fri 2/13/09 1:38 PM
To: crotondi@unitedbankcard.com
Hello Chris,
I need your help regarding the account. I am having a lot of problems with your company and I am very frustrated.
I saw the messages that you have posted on different sites and you seem like a reasonable person. Please call me at 1-XXX-XXX-XXXX.
Thank you,
Mike
----------------
Please do not pretend to be customer-friendly to secure new accounts. If you are actually serious about resolving problems then contact me, then I will indeed say that you resolved my problems.
But, do not try to mislead potential businesses seeking merchant accounts, by lying and pretending to be helpful.
Thanks.
Chris Rotondi
HAMPTON,New Jersey,
U.S.A.
resolution
#4UPDATE Employee
Tue, February 17, 2009
United Bank Card (UBC) services over 100,000 merchants, as a result UBC takes any customer service compliant regardless of origin seriously. Although the percentage of customer service issues that occur are miniscule when compared to the size of the entire customer base some issues are reported to external entities. United Bank Card will make every attempt to resolve these issues in an amicable fashion.
If you are having an issue that you would like to handle in a professional and courteous manner please contact me using the contact information below. I am sure I will be able to help resolve any issue that you are having. Customer satisfaction is the highest priority at United Bank Card
Sincerely,
Chris Rotondi
United Bank Card
Director of Support Services
Phone: 800 201 0461 ext 112
Fax: 908 847 0317
Email: crotondi@unitedbankcard.com