Harbortouch | United Bank Card REVIEW: Comitment to Harbortouch’s executive team and employees are committed to customer satisfaction. Harbortouch’s approach to business is focused on providing the highest customer satisfaction in the industry.
I was shopping around for a Better merchant account than I had and the sales rep from United bank card came to visit me after looking at current statements from my existing merchant account came up with better rates and fee structure to sign me up. I specifically asked him if there was any contract and if I could cancel anytime and was told yes I could cancel anytime. He signed me up by sending me a filled in application to sign. He even told me he would not carge me any signup fee ( which I have never paid to any merchant services company). The very first charge I amde to the account was held up because my account was not setup to exceed a certain amount and I was charged twice the rate quotd to me (3.84% instead of 1.69%). Anyway every statement the rates were always higher than what I was told and every other charge was being held up for one reason or another. After a few months I decided to quit this company and look elsewhere. When I informed them I was canceling the account I was told that I was on a 3 year contract and they would charge me for the remaining months left on the contract. They have recently charged my account about $800 for canceling. They are the worst company I have ever done business with.
Dk
Sugar LAnd, Texas
U.S.A.
4 Updates & Rebuttals
Chris Rotondi
HAMPTON,New Jersey,
U.S.A.
Resolution
#5UPDATE Employee
Mon, July 20, 2009
United Bank Card (UBC) services over 100,000 merchants, as a result UBC takes any customer service compliant regardless of origin seriously. Although the percentage of customer service issues that occur are miniscule when compared to the size of the entire customer base some issues are reported to external entities. United Bank Card will make every attempt to resolve these issues in an amicable fashion.
If you are having an issue that you would like to handle in a professional and courteous manner please contact me using the contact information below. I am sure I will be able to help resolve any issue that you are having. Customer satisfaction is the highest priority at United Bank Card. Unfortunately based on the anonymous nature of the post we are unable to provide a rebuttal or work toward a resolution.
Sincerely,
Chris Rotondi
United Bank Card
Director of Support Services
Fax: 908 847 0317
Email: crotondi@unitedbankcard.com
Chris Rotondi
HAMPTON,New Jersey,
U.S.A.
Resolution
#5UPDATE Employee
Mon, July 20, 2009
United Bank Card (UBC) services over 100,000 merchants, as a result UBC takes any customer service compliant regardless of origin seriously. Although the percentage of customer service issues that occur are miniscule when compared to the size of the entire customer base some issues are reported to external entities. United Bank Card will make every attempt to resolve these issues in an amicable fashion.
If you are having an issue that you would like to handle in a professional and courteous manner please contact me using the contact information below. I am sure I will be able to help resolve any issue that you are having. Customer satisfaction is the highest priority at United Bank Card. Unfortunately based on the anonymous nature of the post we are unable to provide a rebuttal or work toward a resolution.
Sincerely,
Chris Rotondi
United Bank Card
Director of Support Services
Fax: 908 847 0317
Email: crotondi@unitedbankcard.com
Chris Rotondi
HAMPTON,New Jersey,
U.S.A.
Resolution
#5UPDATE Employee
Mon, July 20, 2009
United Bank Card (UBC) services over 100,000 merchants, as a result UBC takes any customer service compliant regardless of origin seriously. Although the percentage of customer service issues that occur are miniscule when compared to the size of the entire customer base some issues are reported to external entities. United Bank Card will make every attempt to resolve these issues in an amicable fashion.
If you are having an issue that you would like to handle in a professional and courteous manner please contact me using the contact information below. I am sure I will be able to help resolve any issue that you are having. Customer satisfaction is the highest priority at United Bank Card. Unfortunately based on the anonymous nature of the post we are unable to provide a rebuttal or work toward a resolution.
Sincerely,
Chris Rotondi
United Bank Card
Director of Support Services
Fax: 908 847 0317
Email: crotondi@unitedbankcard.com
Chris Rotondi
HAMPTON,New Jersey,
U.S.A.
Resolution
#5UPDATE Employee
Mon, July 20, 2009
United Bank Card (UBC) services over 100,000 merchants, as a result UBC takes any customer service compliant regardless of origin seriously. Although the percentage of customer service issues that occur are miniscule when compared to the size of the entire customer base some issues are reported to external entities. United Bank Card will make every attempt to resolve these issues in an amicable fashion.
If you are having an issue that you would like to handle in a professional and courteous manner please contact me using the contact information below. I am sure I will be able to help resolve any issue that you are having. Customer satisfaction is the highest priority at United Bank Card. Unfortunately based on the anonymous nature of the post we are unable to provide a rebuttal or work toward a resolution.
Sincerely,
Chris Rotondi
United Bank Card
Director of Support Services
Fax: 908 847 0317
Email: crotondi@unitedbankcard.com