Complaint Review: Ritchie Brown

I have purchased two Umax Scanners,one in the USA and one in Canada. Both came with rebate coupons which were submitted with required information and purchase receipts.
Inquiries to Umax via e-mail were initially responded to asking for more information on the rebates. This was sent. A further inquiry was ignored.I feel this is a real rip off by the Umax company. I bought their products in good faith and they have not lived up to their product promises.