UHaul RIP OFF
I rented a u-haul truck in November, when I went to pickup the truck it would not start and so finally they got another one to start .
I was at teh u-haul dealer for ocer two hours waiting. Then the next morning I could not get it started so we wasted another coupl of hours, before we cold even start the move.
THe day before when I was at the dealer it was a total disaster, no chairs grease auto parts I mean this place looked like a garage someone had abanonded. The guy renting the truck was talking to some other people in there about his ankle bracelet and what a pain it was and how he cooked hi thanksgiving turkey, and what a b***h his workers girlfriend was etc.
The following day after we got the truck started and the moving completed I called him and explained that we would be about 30 minutes late and he proceeded to cuss me out for not having it on time, I would have to pay for another day and a day late charge. When I got there and the truk was checked in he said I owed him a $100.00 for the late fee day rental. I gave it to him and left, I filed a complaint with U-Haul tehy contacted me several times and the last time was from a guy getting ready to go on christmas holiday and would be back in touch with me when he returned. Nothing! He did tell me in the conversation before he left that the guy at the dealer said he never took a $100.00 and that U-Haul would be willing to give me $50.00 back but that they had to get paid for the truck usage. I told him I wanted my $100.00 back and to contact me when he returned. As to this day nothing. I ahve e-mailed them several times and they do not respond.
Andara
Canon City, Colorado
4 Updates & Rebuttals
Michelle
Phoenix,Arizona,
U.S.A.
you folks are just the tip of the iceberg.
#5UPDATE EX-employee responds
Wed, March 19, 2003
I am unable to read these complaints without commenting. I worked in the corporate office in both the Customer Service and Emergency Road Service area as a Manager and you folks are just the tip of the iceberg.
First of all, DO NOT use the 1-800-go uhaul or the internet to make a reservation. These folks are told to keep making reservations until someone from that states regional office says they are too over booked. If you go directly to the Uhaul center in your area you have better luck that the center Manager will fill the reservations he made before filling the ones from the 800 # or internet.
Second, DO NOT give your credit card # unless you are okay with it be charged. As soon as you give a # you gave them permission to start charging your card.
Third, always check the trucks condition. If it doesn't look road worthy it most likely isn't. People are constantly broke down with flat tires and trucks not starting just simply because the location that dispatched the truck did not do a check on it. Sometimes there is such a turn around on these trucks that as soon as it is checked in there is someone there waiting for it and it goes right back out.
Fourth, read your contract thoroughly before signing and make sure the correct fuel level is marked. You will not be refunded or reimbursed for fuel. Make sure your are aware of what your are being charged. If you do not purchase the insurance make sure you mark every little scratch, dent and ding or I gaurantee you will be charged for the "damage".
Hope this will help every with their adventures with Uhaul. Me personally, I used Ryder for my long distance move. I saw first hand too many people stranded in the middle of nowhere with no mechanics available to assist them. If they were lucky they could get one to them within 2 hours.
Michelle
Phoenix,Arizona,
U.S.A.
you folks are just the tip of the iceberg.
#5UPDATE EX-employee responds
Wed, March 19, 2003
I am unable to read these complaints without commenting. I worked in the corporate office in both the Customer Service and Emergency Road Service area as a Manager and you folks are just the tip of the iceberg.
First of all, DO NOT use the 1-800-go uhaul or the internet to make a reservation. These folks are told to keep making reservations until someone from that states regional office says they are too over booked. If you go directly to the Uhaul center in your area you have better luck that the center Manager will fill the reservations he made before filling the ones from the 800 # or internet.
Second, DO NOT give your credit card # unless you are okay with it be charged. As soon as you give a # you gave them permission to start charging your card.
Third, always check the trucks condition. If it doesn't look road worthy it most likely isn't. People are constantly broke down with flat tires and trucks not starting just simply because the location that dispatched the truck did not do a check on it. Sometimes there is such a turn around on these trucks that as soon as it is checked in there is someone there waiting for it and it goes right back out.
Fourth, read your contract thoroughly before signing and make sure the correct fuel level is marked. You will not be refunded or reimbursed for fuel. Make sure your are aware of what your are being charged. If you do not purchase the insurance make sure you mark every little scratch, dent and ding or I gaurantee you will be charged for the "damage".
Hope this will help every with their adventures with Uhaul. Me personally, I used Ryder for my long distance move. I saw first hand too many people stranded in the middle of nowhere with no mechanics available to assist them. If they were lucky they could get one to them within 2 hours.
JACK
LOUISVILLE,Kentucky,
U.S.A.
LISTEN , READ AND UNDERSTAND
#5UPDATE Employee
Sat, March 01, 2003
NINE TIMES OUT OF TEN IF YOU WILL LISTEN TO WHAT THE UHUAL REPRESENATIVE IS TELLING YOU, AND READ AT LEAST PART OF YOUR CONTRACT YOU WONT HAVE A PROBLEM AND IF YOU DO YOU WILL KNOW THE QUICKEST AND BEST WAY TO GET IT RESOLVED.
IT HAS BEEN MY EXPERIANCE AS A ASSISTANT MANAGER AT A UHUAL CENTER THAT MOST OF THE PROBLEMS THAT A CUSTOMER HAS COULD HAVE BEEN EASILY AVOIDED IF THE CUSTOMER HAD JUST FOLLOWED PROPER PROCEDURE, AT AT LEAST READ THERE CONTRACT
Randall
Moscow,Idaho,
Anthor way to skin a cat.
#5UPDATE EX-employee responds
Mon, October 28, 2002
I use to be a assistant manager at a U-Haul center for two and a half years, the key to getting satisfaction here is to contact the nearest U-Haul center if the dealer well not help.
Sometimes the center can get you better truck but only if they have one on hand. Or you can call the 1-800 number that is on the contract (remember to have the contract in the truck at all times losing it will complicate things) the number will call the nearest marketing company headquarters that number will call an area called "traffic" they control the flow of trucks from one center to another, (after all its not the centers job to get the trucks in, it's traffic's).
Now they can help find the nearist trucks on hand, or they can arrange some sort of compensation for your trouble.
Remember sometimes being nice will get you much farther then being mean, but not all time. I hope this helps.