UBA - United Benefits Advantage I made an online purchase with age invisible, only purchase EVER ONLINE , NOW THIS COMPANY HAS CHARGED MY BANK ACCOUNT MONEY AND I CANT REACH THEM TO GET MY MONEY BACK! Virginia Beach, Virginia
I went to the bank today, my account was over drawn. The bank had the wrong home address for me so i had not received a statement. This company UBA had charged my account and overdrew my account.
I have never done business with this company, never even heard of them. My bank gave me the overdraft money back but told me i had to contact this so called company to get a refund. I have called several times only to be disconnected or told they are not open?
I am hoping my bank takes responsibility and refunds my money i also canceled my card. I am hoping to take legal action against this company.
I have only made one online purchase with this account ever, and it was with age invisible so i will be calling them as well to notify them my account info was stolen or takin from them.
1 Updates & Rebuttals
Edwin v
Naperville,Illinois,
USA
Dear Angela in Brookhaven, PA
#2UPDATE Employee
Mon, March 15, 2010
I am an employee with Consumer Benefit Services, Inc., located in Naperville, IL. Cbsi designs and customizes discount benefit membership programs for separate third-party businesses. We solely provide the discounted services to the members registered in the program(s) owned by the third-party businesses.
The third-party businesses provide the program(s) to their customers as an added benefit or they market their private labeled program(s) to their customers as an opportunity to join their club. The customer service representatives in our call center only answer in-bound calls placed by members who are attempting to use the discounted services offered within their program. Cbsi does not bill, solicit or telemarket any programs to consumers.
United Benefit Advantage is not an independent business, but is a discount membership program that third-party businesses offer to their customers.
We want to ensure that all of your issues are resolved as soon as possible. If you were unable to resolve this matter, please call us at 1.888.255.4989 and a representative in our customer service call center will assist you and verify the status of your membership. At that time, our representative can determine the third-party business responsible for registering you into the United Benefit Advantage program and will connect you with them to address your complaints directly for further resolution.
Sincerely,
Edwin O. Velazquez | Program Support Specialist | Cbsi Membership Services | 1620 Bond Street | Naperville, IL 60563