U haul Reserved truck for one of thier locations; U Haul confirmed.. no truck available when showing up Bedford, Moneta Virginia
Website has specific detail of what a customer is renting.. when & where to pick up via thier dealers. But they do not have to baide by reservation confirnmation. To wit: I went to local delivery store specieid and confiomred, no truck available... truck was arbitrary said to be available in another city... 16 miles away.. went there and same result.. no truck. Said tomorrow... maybe.
They said they had no responsibilty to adhree to confomred reservations and U haul decideds where one can get waht was reserved. Another city was presented to me where reserved vechicle was located... 40 miles away... no delivery to local U haul store.. they "don't do that" area manager advised on phone... yet website asks for pickup location as in application for reserving.
I was told by U haul mgt they decide where vehicles can be picked up, not the customer. Thier business is now based upon "for every customer we lose, we get 5 new ones so why bother." Thanks U haul, for your intrepretation of free market commerce.