Complaint Review: u-haul

I would just like to tell a small story..My boyfriend rented a u-haul trailer he was going one way.Under the understanding he does so he pays for the trailer and drops it off in our home town and he does so early.

At 8am the next day i get a phone call that if the property is not returned it will be reported stolen at the time i had no idea what was going on because this lady was rude and yelling at me for something that i have had nothing to do with nor any control over,so i'm gathering information she is also stating that if the property is not returned by noon at a place 3 hours away my boyfriend would also be going to jail.

So at this time i'm very upset about what i'm being told i gave the woman his cell phone number and i also contacted his place of employment. In wich he returns my call to tell me that they have left an extremely rude message on his cell phone wich i did listen to and she also stated to him he would be going to jail if he did not return the property,i would like to say that in the end and after being treated very bad they came to understand that this was not our fault and a misunderstanding and also was charged $35.00 extra because the person who assisted him in renting the u-haul was not paying attention and did not hear him say one way if they have people who are incoherant they do not need to be working there..

We did not get so much as an appology for thier inconsiderate rude very bad behavior.Why do they allow inconsiderate people to work for them?

So the next time we rent anything it will not be from that u-haul..and we have filed a complaint against them.

Tara
Columbus, Ohio