TSYS Mechant Solutions TSYS owes me $2,804.79. They have charged me for the last 12 months without providing services. Columbus, Ga TSYS
My business has been temporally been close since the month of March because of the State guidelines concerning (Covid 19) I was reviewing my bank account and saw that I was charged about $400.00 for merchant services in April. I immediately contacted my current provider to investigate why I was being charged for such a high fee when there was no sales activity in March.
To my amazement I was informed that it was not my present merchant provider but it was the previous provider who was charging me fees for over a year without providing services. When I contacted TSYS they informed me that I only called to cancel the account but I did not send an email in writing. I reviewed my emails and I do have records of an email that was sent.
I have been communicating with TSYS for the last few weeks and they are only willing to refund fees in April 2020. This company is taking advantage of small businesses and this should be stopped. There are hundreds of customer complaints similar to mind and I am not sure if we are being heard. I would like you to investigate this organization because they are dishonest and unethical. Can someone please sound the alarm about TSYS.