Complaint Review: Trane Company PLC

- On July 2, 2020, via a local dealer who performed fabulously, we purchased and had installed into our home, a Trane residential heat pump system.  With that system came a 10-year parts & labor warranty.

- This system was a replacement of an aged and failed Trane Heat Pump system that had lasted 19 years without any major service work required!  The alleged average life of these sytems is 15 to 20 years while the standard manufacturer's warranty is for 10 years.

When these systems fail, their failure is not always obivous to the inexperienced eye.  If left unattended too long after failure, the system could potentially overheat and even lead to a house fire! We had never before moving to PA had any heat pump experience.  Fortunately, with the first system's failure, while it took us a few months to identify with its failure, we did identify its failure before any fire ensued.  With the present system, being only 15.5 yrs. "old" in our home, thakns to learning from the failure of the first, we, thankfully, within less than one week of apparent inadequate performance, identified its diminished service output and called our local dealer-service rep. After one to two hours of troubleshooting, the technician found that the system, while struggling to compensate for its failed part (a Schrader valve), "exhaled" practically all of its R410A refrigerant! The manufacturer's warranty covered the labor and Schrader valve replacement costs; but, NOT the $933.00 worth of refrigerant! Trane has declined to give any financial assistance under the premise of product efficacy rules and refuses to present our claim for that expense to their product liability insurance carrier under the "workmanlike quality" provisions of their general liability policy. We construe this to be terrible consumer relations!