Complaint Review: trafalgar and travelocity sergio salazar

I booked a trip with trafalgar tours through Travelocity and when I requested information, I was promised literature 3 times, but I never received any, and whrn I called Trafalgar the girl said whe didn't have information on that trip.

The agent Sergio Salazar took 3 days to get back to me, so I told him that if I received no information I would cancel the trip. He promised to fax informarion but he never did, so I canceled and I am being penalized for doing so, which I feel under the circumstances is unfair

Joan M
Sunnyside, New York