Complaint Review: Total Wireless

Total Wireless and the other wireless phone companies affiliated under the same corporate headquarter, i.e. Straight Talk, Tracfone, Net 10 and others, are using fraudulent practices. 

I went on-line to TotalWireless.com to check if my phone was compatible with the Total Wireless servcie.  I input my phone's seiral number into their program that checks compatiblity and it said, yes, my phone was compatible with the Total Wireless service.  So I went out to WalMart and purchased a BYOP, Bring Your Own Phone, kit and a $35 Total Wireless service plan.  I then went home and went through all the steps on-line to activate my service.

Long story short.  After 10 days of NO phone service, dealing with Tech Support and two sim cards later.  I was then told that my phone was not compatible with the Total Wireless service.

When I requested a total refund, the answer I received was That was not their policy to give refunds.  Even though I was orginally told that my phone would work and that is why I went out and purchased their plan in the first place. 

I talked to several supervisors and managers, but was consistantly told that refunds are not policy.

I am sure there are a lot of other people who have fallen prey to these frudulent polices.