Complaint Review: Total Merchant Services

Total Marketing Services headquartered in Basalt, Colorado made contact with me and said they would process my credit cards for my small internet business. The sales Agent Jason E. Hail indicated that on their own website it says NO CANCELATION fee.  Jason Hail, sale agent located in Bennet, CO also said the fees would be under $15 or so per month until TMS started processing credit cards and again he mentioned NO CANCELATION Fee. I mentioned could I cancel within 120 days or so with NO CANCELATION and again Jason Hail said no problem.  Card processing machine arrived around May 15, 2015.  We decided not to accept credit cards because I am a 73 year old retired US Army and never opened the carton. On August 7, 2015 we phoned and canceled Account # 0008788014168136--approximate 80 days or so. I was instructed to ship the unused card processing machine back to Total Merchant Services at a Portland, OR address via Fed Express. The expensive machine was signed for and received by Total Merchant Services, Signature JLOUDY on August 13, 2015 at 9:13 AM.  The following week Total Merchant Services sent me a note stating that they had not received this expensive machine. I have contacted them but have not heard from them.  In the meantime Total Marketing Services has been withdrawing $ 38.00 per month from my checking account and has withdrawn $ 399 termination fee.  right now we are out $ 513 for services that were not provided.  Last of all I believe you should investigate the various complaints coming from the sales agent and the Basalt, Colorado location.

Check various websites on Google concerning Total Marketing Services and you will find probably several hundred negative reports similar to mine and since they operate on a national basis and have offices in many states the rulings are that Federal Court System rules over state court systems on a class action suit.  This would be an ideal class action suit!