Complaint Review: Total Merchant Services

I was charged 172.67 on my last billing statement due to a "billing change" that I was supposedly notified of in a November statement. The problem with this is that I don't receive statements from this company even though I have asked for them multiple times. Their excuse for this is that they give us access via their web portal. However when you try to login to their web portal you have to reset your password every time. However when you try to reset your password the request is never processed, which means you can't login to your account.

This is an issue that I had brought up multiples times to the business and would ultimately have to get my local sales rep involved in to get it fixed. Which meant he had to call someone, who called someone, who called someone else, that sent an email to someone who could send me a password reset.

The issue I called in about today was due to being charged more than my regular monthly fee. The person I talked to on the phone was too busy talking over me so that he couldn't hear anything I was saying to him. When I asked him multiple times to please stop talking over me he continued to do so.

After the 4th time of talking over me, I did lose my temper. I asked to speak to a supervisor and he continued to talk over me once again. So I was unable to get assistance from a supervisor in the company.

Frankly I think this company needs to be audited because they have never consistently billed me correctly, which I have had to fight about multiple times. Today was it for me and I closed my account when I wasn't allowed to speak to a supervisor.

All I wanted was a refund for the $99 charge that I was unaware of and never notified of.